Ascendor Customer Service Team

Customer Service

We are here for you!

For all topics concerning maintenance, repair and service of existing systems:
+43 7282 21900-525

We are competent and professional, look back at many years of experience;as a complete supplier of retrofittable lift systems. Enjoying our reliable lift systems for many years, it is just as important as to service them professionally. You can trust in our highly trained and experienced technicians. In Austria we are personally there for you. Outside of Austria, we have a dense network of trade partners, contact us so that we can forward you the nearest one.

  • advice
  • information on grants and subsidies
  • placement of professionals
  • assembly
  • Tests and official approval

Head of Customer Service

Johannes Hofbauer

Johannes takes over the management of customer service from Manfred Penz. He is also a specialist in all matters relating to UnaPorte® and QuattroPorte.


Customer service

Andreas Keplinger

Andreas is the contact person for technical enquiries regarding installation, service and maintenance of Ascendor lifts. He is also a specialist for shaft lifts.


Customer service

Thomas Gruber

Thomas provides after-sales support with a focus on platform stairlifts and UnaPorte®. He also carries out the spare parts dispatch.


Customer Service

Barbara Ranninger

Barbara is responsible for the technical documentation in customer service and takes care of returns. She also works in a supportive capacity in product development.