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Quality policy of Ascendor

Corporate mission statement

Ascendor GmbH is a leading manufacturer of high-quality lift solutions that enable people with reduced mobility to maximise their independence and quality of life. Our aim is to continuously increase customer satisfaction through innovative products and outstanding service while maintaining the highest quality standards. 

 

Our values:

  • Passion & Enthusiasm 
  • Appreciation
  • Handshake quality
  • Loyalty 
  • Creation of meaning

Liability & Reliability:

  • Trust 
  • Fairness 
  • Partnership 
  • Transparency & Openness 
  • Quality 
  • Security

Dynamism & flexibility:

  • Critical awareness

  • Solution-oriented

  • Willingness to change

This is what we stand for:

  • Premium and design

  •  Economy through quality

  • Professional & globally active

  • Innovation leader & technological edge

  • High level of service & customer orientation

  • Offer optimised and easily retrofittable solutions

  • Simple on-site installation

  • We always act sustainably

Customer satisfaction

Our top priority is the satisfaction of our customers. We understand their needs and expectations and do everything we can to exceed them.

Through open communication and close cooperation with our customers, we develop customised solutions that meet the highest standards of safety, reliability and user-friendliness.

Continuous improvement

We are committed to a continuous improvement process in all areas of our company. This includes the constant optimisation of our products, processes and services.

We promote a culture of innovation and learning in order to stay at the cutting edge of technology and ensure our competitiveness.

Employee engagement

Our employees are our most valuable asset. We promote their qualifications and commitment through regular training and further education programmes.

We create a working environment that supports and honours teamwork, responsibility and personal initiative.

Quality management

We utilise a comprehensive quality management system that meets the requirements of ISO 9001 and is regularly reviewed and improved.

All our processes and procedures are designed to avoid errors and ensure the consistently high quality of our products and services.

This quality policy is regularly reviewed by the management and adapted to changing conditions. It forms the basis for our actions and is binding for all Ascendor employees.

Sustainability and responsibility

We pay attention to the responsible use of resources and strive for environmentally friendly solutions in all areas of our company.

We assume social responsibility and are committed to the health and safety of our employees, customers and partners.

Partnerships and suppliers

We work closely with our suppliers and partners to ensure that their quality standards also meet our requirements.

We strengthen our supply chain and ensure the high quality of our products through long-term and trusting business relationships.

Communication

Communication at all levels of the company mainly takes place via our internal SharePoint, which serves as a central platform for the exchange of information and documents. In addition, regular shop floor meetings are held in which current topics, targets and operational challenges are discussed directly on site. This combination of digital networking and face-to-face communication ensures an efficient flow of information and strengthens understanding and collaboration throughout the company.

 

Strategy

The quality policy is supported by our strategy. Adjustments are made annually at the annual meeting and are developed jointly. The objectives are communicated at all levels. 

 


Download the current quality policy

The current policy can be found at this link:
Download

 

Certified quality

As a company, we are committed to responsible conduct, reliability and continuous development. We have received numerous awards for our quality standards, service and sustainable business practices. These awards confirm our claim to be much more than just a technical supplier.

Our products meet the highest safety and quality requirements. They are regularly tested by independent testing bodies such as TÜV or notified bodies and comply with the applicable EU directives. With certifications such as the CE mark or ISO standards, we ensure that you can rely on tested quality.

Awards, certificates and distinctions

Upper Austrian Business Award

The Pegasus Business Award is one of the most prestigious business awards in Upper Austria. We were awarded bronze for our economic stability, innovative strength and regional significance.

Award for Upper Austrian quality businesses

Presented by the Chamber of Commerce as a mark of entrepreneurial excellence. The Julius Award stands for outstanding achievements in quality, customer focus and corporate responsibility.

For sustainable corporate management

An international award for sustainable and responsible business practices in the Alps-Danube-Adriatic region. The award evaluates companies according to the EFQM model for excellent corporate management.

From construction software developer Cadenas

This award recognises companies that create innovative solutions through the use of data-driven technologies. It highlights our digital expertise and future orientation.

Quality mark for construction and skilled trades

The ‘Gold Quality Partner Seal’ awarded by Bauherrenhilfe is a renowned quality mark for construction and skilled trades companies in Austria. Ascendor also underwent an independent, external quality audit.

Exemplary Training Company 2022-2025

Awarded for exemplary commitment to apprentice training. The INEO award from the Chamber of Commerce stands for innovation, sustainability, commitment and orientation.

From 2019

This award confirms the outstanding quality of our training. As a state-approved training company, we specifically promote young talent and secure professional expertise for the future.

Certifications for our products

For platform stairlifts, platform vertical lifts, UnaPorte® and DuraPorte

This lift with type examination complies with European standards and requirements. The CE certificate 2187 confirms that the lift meets the safety and quality standards for the European market. The type examination serves as proof of the lift's conformity with the applicable regulations.

For QuattroPorte

The TÜV Austria certificate confirms that Ascendor meets the applicable quality, safety and environmental standards set by TÜV Austria, an independent certification and testing organisation. The processes, products and services tested comply with the relevant standards and legal requirements.

For the entire company

The international standard confirms the implementation of a quality management system at Ascendor. The ISO 9001 certificate attests that the standard is met and that continuous improvements are being made. This ensures consistent production and delivery of high-quality lifts.

Ascendor lifts

This certificate of origin confirms that Ascendor lifts are manufactured in Austria and meet high Austrian quality standards. It ensures that the product has been manufactured in Austria in compliance with specific standards and regulations, thereby guaranteeing high reliability and value.